Minimise downtime

Immediate identification of problems

  • Should an emergency condition arise, an expert LIFE.net engineer in our dedicated 24/7 LIFE.net Watch Station undertakes an immediate analysis to determine what follow up action is required.
  • The operator establishes personal contact with the customer’s nominated representative to agree on an appropriate course of action.
  • An emergency site visit from a service engineer can be made if necessary.

 

Improved ‘first visit fix’ rates

  • In the event of an emergency, and at the customers request, a service engineer can be sent on the site.
  • The fault-finding function gives service engineers an accurate analysis of the customer’s problem before arriving on site, increasing first visit “fix rates”.